Delivery & Returns
We dye and manufacture all of our feather products in the UK and have most products in stock. Please contact us by e-mail via info@jaffefeathers.co.uk or phone: +44 (0) 1297 33408 if you have an urgent order to confirm stock availability and timescales.
Delivery costs will normally be as shown below in the guide, but please be aware prices can vary if goods are voluminous, weighty or of high value. We will contact you if there is a difference in shipping to pay or please contact us for a quote before ordering (for large or overseas shipments).
Standard Delivery
Regular Surface Mail, UK only allow 5 working days
| Order Value | Shipping | |
| United Kingdom | All orders | £6.00 (excl. VAT) |
Express Delivery
Royal Mail Special Delivery and Fedex (UK only) allow 3 working Days, Courier 7 days EU, 10+days elsewhere.
| Order Value | Shipping | |
| United Kingdom | All orders | £11.00 (excl. VAT) |
| EU (excl. UK) | All orders | £36.50 -£47.00 |
| Rest of World | All orders | £44.00 - £70.00 |
Order Cancellations
If you wish to cancel your order, please contact Jaffé Feathers by e-mail via info@jaffefeathers.co.uk or phone: +44 (0) 1297 33408 for a cancellation reference prior to packing/dispatch of your goods, you will then be entitled to a refund.
If we receive your order cancellation after we have packed/dispatched your goods, then unfortunately you will no longer be able to cancel your order. However, you may be entitled to return the goods to us in accordance with the Returns section below.
Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.
Returns
Goods may be returned within 14 days of receipt for a full refund (excluding carriage). Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.
Please contact us before returning items as unauthorised returns are not permitted.
Items that have been damaged through negligence or use are excluded from this policy.
If you are not happy with your order or feel the goods are not to the required standard please contact Customer Services by e-mail via info@jaffefeathers.co.uk or phone: +44 (0) 1297 33408
EU and Worldwide shipping
We ship to the EU and worldwide, we will aim to use the most efficient and effective shipping options available.
Please read the following information regarding shipments to the EU post Brexit:
Following the completion of Brexit, all shipments from the UK to EU countries are now subject to customs clearance.
For customers in EU countries, UK VAT is NOT charged on your order but your local VAT will apply, in addition to any customs clearance charges where applicable. We are not responsible for any charges or delays caused by the local customs clearance process.
For trade customers, please note that UK VAT exemption is no longer applicable. You are not being charged UK VAT but your local VAT will be applied when you import from the UK. For customers who have own EORI number, please inform us of this and we can include in our shipping documents if required. You should be able to claim any VAT back from your local authorities.
When your order is dispatched and arrived in the destination country, you are responsible for the Customs Clearance as required by the local authority under the local regulations.