Delivery & Returns
We dye and manufacture all of our feather products in the UK and have most products in stock. Please contact us by e-mail via info@jaffefeathers.co.uk or phone: +44 (0) 1297 33408 if you have an urgent order to confirm stock availability and timescales.
Delivery costs will normally be as shown below in the guide, but please be aware prices can vary if goods are voluminous, weighty or of high value. We will contact you if there is a difference in shipping to pay or please contact us for a quote before ordering (for large or overseas shipments).
Standard Delivery
Regular Surface Mail, allow 5 working days, 10days EU and 15+days elsewhere.
| Order Value | Shipping | |
| United Kingdom | All orders | £6.00 (excl. VAT) |
| EU (excl. UK) | All orders | £19.95 |
| Europe (excl. EU) | All orders | £19.95 |
| Rest of World | All orders | £19.95 |
Express Delivery
Courier or Royal Mail Special Delivery, allow 3 working Days, 7 days EU, 10+days elsewhere.
| Order Value | Shipping | |
| United Kingdom | All orders | £10.50 (excl. VAT) |
| EU (excl. UK) | All orders | £36.50 |
| Europe (excl. EU) | All orders | £36.50 |
| Rest of World | All orders | £44.00 |
Order Cancellations
If you wish to cancel your order, please contact Jaffé Feathers by e-mail via info@jaffefeathers.co.uk or phone: +44 (0) 1297 33408 for a cancellation reference prior to packing/dispatch of your goods, you will then be entitled to a refund.
If we receive your order cancellation after we have packed/dispatched your goods, then unfortunately you will no longer be able to cancel your order. However, you may be entitled to return the goods to us in accordance with the Returns section below.
Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.
Returns
Goods may be returned within 14 days of receipt for a full refund (excluding carriage). Please note if you order bespoke products these cannot be cancelled after work has commenced on their production or returned.
Please contact us before returning items as unauthorised returns are not permitted.
Items that have been damaged through negligence or use are excluded from this policy.
If you are not happy with your order or feel the goods are not to the required standard please contact Customer Services by e-mail via info@jaffefeathers.co.uk or phone: +44 (0) 1297 33408
.